Custom Order Policy

CUSTOM ORDERS:
Placing a Custom Order means placing an order in advance for products which either require to be built based on your requirements or for products which are ordered on your behalf from our suppliers which require a full payment from a client interested in procuring the said product.

Please make sure you have read and understood all the conditions written here before confirming your Custom Order.

CUSTOM ORDER POLICY

  • A FULL AMOUNT OF PAYMENT IS REQUIRED ON CUSTOM ORDERS
  • SHIPPING (ETA) OF CUSTOM ORDER PRODUCTS WILL BE SPECIFIED AT TIME OF CONFIRMATION OF YOUR CUSTOM ORDER
  • DELAYS CAN OCCUR RESULTING FROM CIRCUMSTANCES BEYOND OUR CONTROL
  • PURCHASE OF CUSTOM ORDER PRODUCTS ARE CONSIDERED FINAL ONCE THE PAYMENT IS RECEIVED
  • CUSTOM ORDERS CANNOT BE CANCELLED, RETURNED OR REFUNDED EXCEPT FOR MAJOR FAULTS – REFER TO OUR WARRANTY POLICY HERE
  • MAKING A FULL PAYMENT MAKES YOU BOUND BY THE TERMS AND CONDITIONS OF THIS CUSTOM ORDER SALE.

CUSTOM ORDER PROCESS:

  • At the time of purchase you were aware the product was a custom order, there was a wait on the product and you agreed to the terms set out on this Website.
  • You have viewed the product online, have read carefully the product description and specifications and accept the product.
  • You are aware of the total costs.
  • The approximate lead times will be specified upon confirmation of your Custom Order.
RETURNS:
  • All custom orders are classified as a final sale as we would not have ordered them if you had not placed a custom order for them, as such, these items are non-returnable. This does not exclude your rights under Australian Consumer Law (ACL) as you may still have warranties or guarantees on the products description, fit for purpose and quality. For more information on this please refer to the Australian Consumer Law rights of a consumer.

CANCELLATION:

  • All custom orders are classified as final sales and as such, if you choose to cancel your order, the customer will forfeit the full amount paid
  • Custom order lead time will be specified at time of placing your order but could incur longer periods due to:  Australian custom clearances, inclement weather, strikes and other issues that may arise which are out of our control.
  • By paying for the custom order, the customer agrees to accept the Terms and Conditions set out on this page and other relevant T&Cs pages.